Community After Hours from Mason and Brophy Strata Management provides around the clock emergency repair assistance and service to all its customers.
The Community After Hours call centre is a free-to-call service for emergency after hours repairs affecting common property for all Mason and Brophy managed schemes/buildings. With trained staff now handling all emergency repair calls in these three states, we can ensure Community Select registered contractors are engaged on call outs and thereafter deliver greatly improved tracking of their works.
This service reduces costs to our clients by waiving call fees, and our trained staff can offer temporary remedial advice for some problems, thus avoiding the need for an after hours contractor fee. Many of our committees have made significant savings already in being able to defer works to daytime contractors – in fact over half the calls we receive, we are able to mitigate the need for after hours contractors to attend a site.
The number to call is 1300 707 158.
Alternatively you can call: (02) 02 8216 3139
This service operates 5pm – 8.30am Monday to Friday and 24 hours a day on weekends and public holidays.
Benefits of using Community After Hours:
Any work carried out on common property by contractors assigned by the Community After Hours Emergency staff is invoiced directly to the relevant scheme.